Refund Policy
Junis AI Agent Platform
Effective Date: January 11, 2025
This Refund Policy explains the refund restrictions and cancellation procedures for the Junis AI Agent Platform ("Service") provided by TOOEASY Inc. ("Company", "we", "us", or "our"). This policy is an integral part of our Terms of Service and complies with applicable consumer protection laws.
1. Pricing Plans Overview
Basic Plan
₩33,300/month
$20 credits monthly
- • $20 AI credits monthly
- • Access to all AI models
- • Up to 3 AI teams
- • Team member management
- • API development access
- • Unlimited chat sessions
- • Basic support
Pro Plan (Recommended)
₩299,000/month
$195 credits monthly (10% discount special)
- • $195 AI credits monthly
- • Access to all AI models
- • Unlimited AI teams
- • Advanced team controls
- • Priority API access
- • Unlimited everything
- • Priority support
- • 10% platform savings (5% fee vs 15%)
One-time Credit Purchases
You can purchase credits separately from subscription plans to pay for additional AI usage:
₩49,900
$30 Credits
₩99,900
$60 Credits
POPULAR
₩155,500
$95 Credits
🚫 Refund Restrictions
⚠️ Digital Content Refund Limitations
In accordance with Article 17, Paragraph 2, Item 5 of the Electronic Commerce Act, refunds are restricted in the following cases:
- Subscription Fees: Non-refundable once service usage begins
- Usage is considered to have begun once an agent is executed or conversation history is created
- Credit Top-ups: Non-refundable immediately upon completion
- Digital content delivery has begun upon successful payment
- USDC Cryptocurrency Payments: Non-refundable due to blockchain immutability
- Blockchain transactions cannot be reversed
2. Subscription Cancellation
Members may cancel subscriptions at any time through the Service Settings → Subscription Management menu.
When You Cancel Your Subscription:
- Automatic billing will stop from the next billing date
- No prorated refund for already paid fees
- You can continue using the Service until the end of the current billing period
- All features remain accessible until the current subscription expires
Example: If you cancel on January 15th and your next billing date is February 1st, you can continue using Pro features until January 31st at 11:59 PM.
3. Non-payment and Overdue Accounts
Failed Subscription Payments
- Failed subscription payments will be retried for 3 days
- If all retry attempts fail, the subscription will be automatically canceled
- You will receive email notifications about payment failures and retries
⚠️ Credit Balance Restrictions
- If credit balance falls below -$3, service usage will be immediately restricted
- All features (agent execution, API calls, etc.) will be blocked during non-payment status
- Service usage will resume immediately upon credit top-up
- New users receive $3 in free credits and can use up to -$3 before restrictions apply
4. Payment Methods
Subscription Payments
Automatic credit card billing via Lemon Squeezy (charged on the 1st of each month)
Credit Top-up
One-time credit card payment via Lemon Squeezy
Cryptocurrency
USDC (Ethereum/Base network) - for Agent Marketplace payments only
5. Questions or Concerns?
If you have any questions about our refund policy or need assistance with billing issues, please contact our customer support team:
Email: contact@junis.ai
We typically respond within 24-48 business hours.
Effective Date: January 11, 2025
TOOEASY Inc.
투이지 주식회사
Business Registration Number: 4148601444
511, Seolleung-ro, Gangnam-gu, Seoul, Korea
Contact: contact@junis.ai